Fight for the future

Polite Plea: After almost seven years and 7,000 articles, the number of stories is slowing down. Time and developers move on, but I'll always be posting, as the Vita becomes the new Dreamcast.
However, I do need a new Vita as my launch day model is starting to show its age. Please consider clicking an ad to help my new Vita fund!
Once reached, hopefully in time for Christmas, I will remove all adverts, leaving this island of Vita life an ad-free oasis!

Monday, May 14, 2012

More PS Vita errors of the strange and unknown, today's episode: "c1-11834-7"

I've had a couple of freaky PS Vita moments, and another today just goes to show how out of touch Sony is with the average consumer. Not only does PS Vita error "c1-11834-7" not show up on a Google search (except a Japanese YouTube video), there is no official Sony contact on the error message to get help from, or any hint of a suggestion to solve the problem. Great customer service, a fantastic user experience and everything else Sony lacks right there!

It happened whenever I clicked on a game icon to launch it, and had me wondering if my card had corrupted (randomly, since I'd been playing fine yesterday) or they just hung on the home page. Before I went to the mind-numbing reformat and reinstall from my backup process, I tried a couple of things. In the end a hard reboot solved the message (that's holding down the power button for a few seconds and choosing the Power Off option, if you found this article while searching for this error).

So, one of the more simple resolutions, but really, for a consumer product, Sony know sod all about issue resolution. I'd at least expect a "can we help" auto-chat option, or a browser link on the error message to each and every issue, with an explanation of what the issue was and how to fix it.

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1 comment:

  1. thanks for posting this, it showed up as the first search when I was getting this message.

    On the PSN Store no less.

    ReplyDelete